HorecaPOS· OptimumPOS

Connect 3CX to HorecaPOS

With the integration between HorecaPOS and 3CX, you see straight away who is calling and what that customer ordered before. In 3CX you set up a CRM integration (Server Side, custom template) with the address of the POS and ?nummer=[Number]. The POS looks up the number in the customer card, previous orders and reservations. 3CX gets the customer name back, so it also appears on the staff member's screen.

What the integration with 3CX does

  • 3CX sends the number to the POS via the CRM integration
  • Back to 3CX: the caller's name, phone, email and address
  • When you take a Delivery or Takeaway order, the details are already filled in

Telephony (caller ID)

When someone calls via 3CX, the POS instantly shows who it is, with their address and previous orders. Handy for phone orders.

This integration works straight away: the administrator switches it on in the POS settings and enters the 3CX details there.

Frequently asked questions

Does 3CX work with HorecaPOS?

Yes. With the integration between HorecaPOS and 3CX, you see straight away who is calling and what that customer ordered before.

How do I switch on the integration with 3CX?

In the POS: Settings, under integrations. The administrator enters the 3CX details there; after that it works automatically.

Do I need an account with 3CX?

Yes, you use your own account or subscription with 3CX. The integration itself is built into HorecaPOS.

What is HorecaPOS?

HorecaPOS is POS software for restaurants, cafés, snack bars and takeaways in the Netherlands and Belgium: tables, ordering, checkout, card payments and kitchen display, even without internet. You can use it free for 3 months, with no strings attached.

More integrations: Telephony (caller ID)

Ready to get started?

Use the app free for 3 months, no strings attached. Download it, create an account and pair your POS.